Frequently Asked Questions

Everything you need to know about shopping for your home at AYO.

What is the typical delivery time for furniture and decor?

Standard shipping usually takes between 5 to 10 business days. For larger furniture items requiring white-glove delivery, please allow 2 to 3 weeks for scheduling and transit.

Does AYO offer a warranty on home products?

Yes, all AYO furniture comes with a limited 1-year warranty covering manufacturing defects. Decorative accessories are covered for 90 days from the date of purchase.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-returnable.

How can I track the status of my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.

Are your materials sustainably sourced?

At AYO, we prioritize sustainability. The majority of our wood furniture is FSC-certified, and we use recycled or organic materials for our textile collections whenever possible.